HELP CENTER | FAQ'S
Product Information
Because the manner in which animals are raised has a major impact on the taste, texture, and marbling of the meat, we only purchase our beef from a small number of growers that meet our standards for quality and animal welfare. We work exclusively with providers that have codified programs in place that ensure the animals are raised and brought to market in the most humane ways possible.
We have several resources available on our site to assist you in the cooking process.
- Go to: TEMPERATURE CHARTS for information regarding cooking times and safe internal temperatures for our classic Butcher Shop cuts.
- Go to: COOKING TIPS & HOW-TO'S for general cooking and grilling tips, beef grade information, and food safety.
- Go to: RECIPES & INSTRUCTIONS for our original and curated recipes, nutrition facts, and step-by-step cooking instructions for our further processed items (Creative Food).
All of our products are flash frozen and individually vacuum-sealed to maintain taste and freshness. Most of our items can remain fresh for up to a year if frozen and stored properly - but we recommend cooking and consuming our products within 6 months of receiving them for the best taste and quality.
Packaging and Shipping
All of our products are individually vacuum-sealed and flash frozen in our USDA certified packing facility to maintain taste and quality.
We ship with UPS®, either 2nd Day Ground or 2nd Day Air depending where you are located.
While we take extra care to pack your order in an insulated reusable cooler with enough dry ice to last 2-3 days , our goal is to minimize shipping times so that your order arrives fresh.
You can find more information on this topic on our Refund Policy/ Shipping Policy page.
GIFTS AND GIFT CARDS
You may send any of our Gift Bundles, Physical Gift Cards, Value Bundles, or Individual Items as a Gift. Please follow the instructions below:
- Include any important information or special messages in the ORDER NOTES SECTION on Your Cart page.
- Please Fill Out RECIPIENT'S INFORMATION in the SHIPPING FIELDS at Checkout.
- Fill Out YOUR OWN INFORMATION in the CONTACT and BILLING FIELDS at Checkout.
An email will be sent to you after your order is processed to confirm gift information.
- Select Your Style and Amount from the E-Gift Card Product Page.
- Include RECIPIENT'S NAME, EMAIL, and any special messages in the ORDER NOTES SECTION on Your Cart page.
- Please fill out ALL FIELDS at Checkout with YOUR OWN INFORMATION.
An email will be sent to you after your order is processed to confirm gift information.
Payments, Cancellations, and Refunds
We accept payments from all major credit cards (AMEX, Discover, Visa, Mastercard). We also accept Apple Pay, Google Pay, Shop Pay, Diners Club, ELO, and JCB.
Pick-up orders can be payed in person using cash or any of the other payment methods listed above.
You may cancel or change your order up until you receive a shipping notification from us. We will gladly make any necessary changes to your order before that time.
Due to the perishable nature of our product, we can not accept returns. In the event you are dissatisfied with your purchase, please contact us immediately and no later than 48 hours after delivery and we'll work through a solution.
You can find more information on this topic on our Refund Policy/ Shipping Policy page.
Company Information
Berk Lombardo was founded in 1971 by Paul Lombardo, as a "cash and carry" premium meat supplier in Brooklyn, NY. Since then, we have expanded into wholesale business, but have recently gotten back to our roots in retail and customer service. We have been in business for 50 years. Find out more about how we started on our About Us page.
To this day, founder Paul Lombardo is still operating and managing Berk Lombardo, along-side Gregg Lombardo. Every aspect of our company is run by family and long-time employees that have become family.